Frequently asked questions
Will I need to assemble my unit?
No, our pods are fully assembled and ready to fit.
Do I need a floor rail system in my van (like the VW California)?
No, our units can be installed in a variety of ways. They can be bolted through the floor, fixed directly onto the floor (with either our fitting plates or a rail section), attached to seat fixings (e.g. onto the VW Kombi/Shuttle or Ford Tourneo seat fixings with our J-clips) or attached onto sliding rails.
Will I need to do any plumbing?
Our units are pre plumbed in with fully integrated plumbing systems including an auto tap, pump, plumbing, clean water and grey water bottles
Does my unit need 12v electric?
Our units come with a fitted 12v plug (cigarette lighter plug) to power the auto pump (which only uses a very small amount of 12v power). This can be plugged into the dashboard or the lesiure battery etc.
Does a unit with a fridge or cooler need a leisure battery?
Yes, for operation when the engine is off a leisure battery will be needed.
What happens if I have a problem with fitment into my van?
In the event of problems fitting your pod we will:
How long does manufacture and delivery take?
Please allow around 2 weeks until dispatch (Up to 3 weeks if it's a system) as we have to build and ship your unit.
We aim for less, but a busy schedule and stock levels can be a factor.
Do we export?
We send parcels to Europe (Mini-Pod, Nano & Kombi 3 units) with DHL/Parcelforce.
Do we offer other colours and customised pods?
We only offer the following colour options: grey or black for the unit and grey,black or dirftwood effect for the countertop and table.
How can the tables be stored?
How are the Mini, Nano & Kombi pods delivered?
The Mini, Nano and Kombi pods are delivered in a box and with possibly an
extra box for the large table, extras etc. Parcelforce/DHL will e-mail and text you tracking details. You will be notified once your pod has been dispatched and it will normally arrive 2 working days after dispatch if UK based.
How are the larger Maxi XS/Maxi/Modular Systems delivered?
The larger units will be delivered on a pallet: Maxi XS, Maxi & Full Systems
Will I receive delivery tracking?
Yes, we will send you tracking info and the shipping company will email/text you updates.
What happens if there is a missed delivery / delay / damage
On rare occasions there are delivery problems and this can be frustrating for both you and for us, but we will always sort out any problems.
How easy are our units to fit?
How do I clean the fresh water hose?
After prolonged use the water hose may require a clean. There are many water purifying products out there, such as Puriclean. Please follow the instructions carefully as adding too much at once could damage the pump.
Are the bottles drinking water safe?
Yes, we can confirm that our bottles are food and drinking water approved